Frequently Asked Questions
Everything you need to know about shopping at Shepherd's.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, Shepherd's is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and responsible wool sourcing in all our seasonal collections.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.